To place an order, simply select the items you want, add them to your cart, and then proceed to checkout by following the steps provided. You can create a customer account to facilitate your future orders.
What are the delivery times?
Our products are generally shipped within 24 business hours. Delivery times may vary depending on the destination. You will receive an email with the tracking number as soon as your package is shipped.
What are the delivery costs?
Shipping costs vary depending on the destination and the amount of your order. Delivery is free in mainland France for orders over €39. For other countries, the costs will be displayed in your shopping cart based on the country selected.
Returns and Refunds
What is your return policy?
You have 14 days after receiving your order to return an item to us. Products must be in their original condition, unused, and in their original packaging.
How soon will I be reimbursed?
The refund will be made within 5 working days after receipt and validation of your return by our quality department.
Products and maintenance
What types of products do you offer?
Our range includes bed linen (sheets, duvet covers, pillowcases), bathroom linen (towels, bathrobes), table linen, as well as decorative accessories such as throws and cushions.
How do I care for my household linen?
Each item comes with specific care instructions. Generally, we recommend washing cold first, followed by a 30°C cycle. We also recommend air drying.
Payment and security
What payment methods do you accept?
We accept payments by credit card (Visa, Mastercard, American Express), as well as PayPal[4].
Is online payment secure?
Yes, all transactions are secured with SSL encryption. We do not store any banking information after the transaction.
Customer Service
How to contact customer service?
You can contact us by email at hello@febronie.com. We generally respond within 24 business hours.
Can I change or cancel my order?
Once your order is confirmed, we cannot make any changes. As soon as we receive your order, it is prepared in our warehouse and shipped as quickly as possible.
Products
Where are FEBRONIE products manufactured?
Does FEBRONIE have any responsible certifications?
