Orders and Deliveries
How do I place an order?
To place an order, simply select the desired items, add them to your cart, then proceed to payment by following the indicated steps. You can create a customer account to facilitate your future orders.
What are the delivery times?
Our products are generally shipped within 24 business hours. Regarding delivery time, delays may vary depending on the destination. You will receive an email with the tracking number as soon as your package is shipped.
What are the shipping costs?
Shipping costs vary depending on the destination and the amount of your order. Delivery is free in metropolitan France for purchases over 49 euros. For other countries, the costs will be displayed in your cart according to the chosen country.
Returns and Refunds
What is your return policy?
You have 14 days after receiving your order to return an item to us. Products must be in their original condition, unused, and in their original packaging.
How long until I get a refund?
Refunds are issued within 5 business days after receipt and validation of your return by our quality department.
Products and Care
What types of products do you offer?
Our range includes bed linen (sheets, duvet covers, pillowcases), bath linen (towels, bathrobes), table linen, as well as decorative accessories such as throws and cushions.
How do I care for my household linen?
Each item comes with specific care instructions. In general, we recommend a first cold wash then a wash at 30°C. We also recommend air drying.
Payment and Security
What payment methods do you accept?
We accept payments by credit card (Visa, Mastercard, American Express), as well as via PayPal[4].
Is online payment secure?
Yes, all transactions are secured using SSL encryption. We do not store any bank details after the transaction.
Customer Service
How do I contact customer service?
You can contact us by email at hello@febronie.com. We usually respond within 24 business hours.
Can I modify or cancel my order?
Once your order is confirmed, we cannot make any modifications. As soon as your order is received, it is prepared in our warehouse and shipped as quickly as possible.